Qrly is the self-hostable BI + AI platform Omni cannot be — Omni is cloud-only, with AI tied to its hosted product and no fully self-hosted option. Qrly ships natural-language Ask (NL→SQL), AI anomaly detection and BYO LLM (local Ollama / LM Studio or cloud Claude, Gemini, OpenAI, Azure) on your own infra, with embedded analytics, QQL across 12+ dialects and flat pricing for unlimited users.
No marketing fluff. Omni is a legitimate, well-built embedded analytics — here is where each tool is genuinely stronger.
The features most teams actually evaluate when moving off Omni — or picking between the two.
From real migration conversations with support and engineering leaders.
Omni handles customer support. Freshservice is a separate Omni Analytics SKU for IT service management. And engineering still runs Tableau or Linear on the side. Teams end up with two or three subscriptions and constant handoffs whenever a customer question turns out to be a real bug.
Qrly is one product for all three. Customer questions, IT questions and engineering questions share the same schema, the same query language, and the same users.
Growth to Pro to Enterprise each adds agents and features. Alert on business-hour holidays, custom roles, IP allowlist and audit log are staggered across tiers. The feature your security team needs always seems to be one tier above the one you signed up for.
Qrly is one tier for unlimited agents. Everything is included from day one: Alert, roles, audit log, SSO, OIDC, EU residency.
Priority escalation, dependencies between questions, version and build tracking, historical queries, multi-tenant architecture — these are standard in an engineering tracker, and they are not on Omni's roadmap. Omni is a support tool, full stop.
Qrly ships those primitives in the same question model your support team uses. A customer report and the bug that caused it can be linked, not copy-pasted between products.
Omni is cloud-only. For government, defense, financial services and EU-data-sovereign customers, that is a hard stop. Even the EU region is a shared multi-tenant cloud with negotiation required at the Enterprise tier.
Qrly self-hosts on any Linux box or Kubernetes cluster. Your customer data, question history and knowledge base sit where your compliance team signs off — not in someone else's tenancy.
List prices as of 2026-04. 50-agent team, 3-year total cost of ownership.
Most teams are up and running on Qrly within a working week — including channel cutover.
Qrly talks directly to the Omni REST API. There is no third-party ETL step.
For most support teams — yes. Qrly covers the core of what Omni is used for: scheduled subscription, customer portal, Alert policies, automations, scheduled deliveries, knowledge base and reports. Teams heavily dependent on Freshcaller telephony or WhatsApp Business should plan a replacement channel. Everything Omni Analytics sells as Omni plus Freshservice plus a separate engineering tracker is one product in Qrly.
Omni is customer support. Freshservice is a separate Omni Analytics SKU for IT service management, and data teams usually run Tableau or Linear on top. Qrly is one codebase that handles all three: embedded analytics, internal IT questions, and engineering business intelligence with boards, dependencies and version fields. One login, one schema, one query language.
Yes, and with a choice. Qrly integrates with Ollama and LM Studio to run models on your own hardware for question summarization, reply suggestions and classification — so sensitive customer data never leaves your infrastructure. Cloud-hosted models can be used if preferred. Freddy AI is cloud-only and sold as a paid add-on on top of your per-agent bill.
Yes. Qrly ships a fully themed customer portal with question submission, status lookup, knowledge base articles and per-tenant branding. It is part of the same product — no separate SKU like Omni Analytics' Customer Portal add-on, and no per-portal pricing.
Yes. Qrly's migration tooling uses the Omni REST API to pull questions, conversations, contacts, companies, custom fields, Alert policies and knowledge base articles. Question history is preserved so QQL cross-dialect QQL operators work on imported data immediately.
€1,875 per year per tenant on the cheapest tier (The Pulse), with unlimited users & projects inside the tenant — €5,625 over three years for a single tenant. Compared to roughly €88,200 for Omni Pro at list price over the same period, before Freddy AI, Freshcaller minutes or any omnichannel add-ons.
Self-hostable. Flat pricing. One product for embedded analytics, ITSM and engineering tracking. Made in Belgium.