Qrly is the self-hostable BI + AI platform Sisense never tried to be — Sisense charges for AI as a separate add-on, hides pricing, and locks you into an embed-first model. Qrly ships natural-language Ask (NL→SQL), AI anomaly detection and BYO LLM (local Ollama / LM Studio or cloud Claude, Gemini, OpenAI, Azure) alongside embedded analytics with signed-JWT — one product, flat pricing, fully self-hostable.
No marketing fluff. Here is where each tool is genuinely stronger.
The features most teams actually evaluate when switching from Sisense.
From real migration conversations with support and engineering leaders.
Engineering teams running Sisense almost always end up running Tableau — or Linear, or GitHub Issues — alongside. Every customer-reported bug becomes a cross-tool ritual: the support agent opens a Sisense ticket, pastes the customer's description into a linked Tableau issue, assigns it to engineering, waits for a status change, copies the resolution back, and hopes the two systems stay in sync. They almost never do.
The Sisense-for-Tableau integration exists, but in practice it surfaces the same problem most two-system integrations surface: field mismatches, delayed webhooks, duplicated status vocabulary, and arguments about which tool is the source of truth.
Qrly unifies the customer question and the engineering question in one workspace, with one link, one status, and one audit trail. An escalation from support to engineering is a re-assignment — not an API round trip.
Suite Professional at roughly €115 per agent per month looks reasonable for a small team. Scale to 50 agents and you are at about €70,000 per year. Add Advanced AI, EU Advanced Data Privacy, Premier support, Sunshine Conversations, light agents, and a few marketplace apps, and the annual number comfortably crosses the line where enterprise buyers start asking why they are not on ServiceNow or Salesforce Service Cloud already.
The worst part of per-agent pricing is not the sticker price — it is the behavioural consequence. Teams delay onboarding new agents, share logins, and avoid giving read-only access to product managers, engineers or execs who should be watching the support pipeline. The tool becomes a cost centre to ration, not a system of record to open up.
Qrly is priced as a flat license tied to your company tier. The 51st agent costs nothing. Neither does the 501st, nor the read-only product manager who just wants to see the weekly escalation trend.
Sisense has no self-hosted, on-prem, or air-gapped option. For regulated sectors — government, defense, healthcare, critical infrastructure, classified environments, EU-data-sovereignty customers — that is a hard stop during procurement, no matter how good the product is. "It is SaaS-only" ends more Sisense evaluations than feature gaps do.
EU Advanced Data Privacy helps with residency, but it is a paid add-on that does not change the fact that the data is still on Sisense's infrastructure and subject to US jurisdiction through the parent company.
Qrly runs on your own Linux box, your own Kubernetes cluster, in an air-gapped network, or behind a classified network boundary. Your data never leaves your perimeter, and there is no vendor-side operator who can touch it.
Sisense is deliberately scoped to CX. That is not an accident, and it is not a flaw — it is what made Sisense Sisense. But it means no dependencies between questions, no build or release version tracking, no proper roadmap view, no historical queries. If you need to answer "which questions were on P1 last Tuesday that moved to P2 this morning?" — Sisense Explore cannot answer it without a custom report, and even then the answer is lossy.
Teams cope by pairing Sisense with a dev tracker. That works until the organisation asks for a single alert breach report, a single escalation dashboard, or a single customer-to-release view — and then nobody owns the answer.
Qrly was designed around engineering-grade queries (QQL), dependencies, versions and release tracking, and treats every question — customer or internal — as a first-class question. The support queue and the dashboard library share a schema.
List prices as of 2026-04. 50-agent team, 3-year total cost of ownership.
Most teams are up and running on Qrly within a working week.
Qrly reads the Sisense API directly. No third-party ETL step required, no paid migration vendor, and no lossy CSV round-trip that drops half the custom fields and all of the comment threads.
For most B2B and internal-IT support teams — yes. Qrly ships a customer embed portal, native Alert delivery with multi-channel fan-out, scheduled subscription across four providers, macros, automations, a knowledge base, and a multi-tenant architecture so each customer or reseller gets their own branded portal. Teams whose primary volume is voice, WhatsApp, Instagram, or SMS will find Sisense still deeper on the pure-CX channel side, and we would rather be honest about that gap than wave it away.
Yes. Qrly reads the Sisense API directly and maps questions, comments, attachments, users, organizations, custom fields, question forms and tags. Macros and automations are ported into Qrly's automation engine during the import — they often end up meaningfully shorter, since Sisense triggers tend to be verbose and repeat the same conditions across multiple rules. The importer preserves full comment history and status transitions so reporting is accurate from day one.
Sisense genuinely wins here, and it is the main reason we will not tell a call-centre or social-first team to switch. Their unified inbox for voice, chat, SMS, WhatsApp and Instagram is category-leading. Qrly focuses on email, web portal and webhook-driven channels. Teams with significant social or voice volume should stay on Sisense, or layer a dedicated channel aggregator in front of Qrly so the messages land as webhook events.
No, and that is the whole point of the comparison. Sisense is deliberately a embedded analytics, so data teams end up also running Tableau — or Linear, or GitHub Issues — and paying to integrate them. Qrly is one product that handles customer dashboards and engineering questions in a shared workspace, with dependencies, versions, roadmaps, boards and QQL queries included. Escalation from support to engineering is a re-assignment, not a cross-tool sync problem.
Yes. Customers can log in, file questions, track status, browse knowledge-base articles, comment on their own questions and receive email updates — without paying for a separate Guide or Help Center SKU. Multi-tenant branding means each customer, reseller or internal business unit can have its own themed portal with its own domain, logo, and article set.
€1,875 per year per tenant on the cheapest tier (The Pulse), with unlimited users & projects inside the tenant — €5,625 over three years for a single tenant. Compared to roughly €207,000 for Sisense Suite Professional (€115 per agent per month for 50 agents) over the same period — and that is before Advanced AI, EU Advanced Data Privacy, Premier support, Sunshine Conversations, or any marketplace apps.
Self-hostable. Flat pricing. EU data residency by default. Made in Belgium.